AODA Expert

Compliance Checklist – Private Companies (50+ employees)


January 1, 2012

Train all members of the organization on accessible customer service
Welcome service animals and support persons
Put an Accessibility Policy in place so employees, volunteers, and customers know what to expect
Provide accessible emergency and public information, when asked (brochures, evacuation plans, etc.
Provide staff with disabilities emergency information

January 1, 2014

Create Accessibility Policies
Create a multi-year plan
Consider accessibility when implementing self-serve kiosks
Make websites accessible (new or significantly updated websites)

December 31, 2014

File an Accessibility Compliance Report

January 1, 2015

Make it easy for people with disabilities to provide feedback
Train staff on Ontario’s accessibility laws (ISAR)

January 1, 2016

Make your public information accessible, when asked
Make employment practices accessible (hiring, retraining, career development)
Document processes for individual accommodation and return-to-work plan

January 1, 2017

Make new or redeveloped public spaces accessible (trails, play spaces, parking lots, etc.)

December 31, 2017

File an Accessibility Compliance Report

December  31, 2020

File an Accessibility Compliance Report

January 1, 2021

Make all websites and web content accessible (WCAG 2.0 level AA)

December 31, 2023

File an Accessibility Compliance Report

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